Like any engine, once an enterprise solution is in motion, it takes several moving parts to make sure it continues to work effectively. We pride ourselves on having a proven application support model backed by an experienced technical team that maintains each solution.
One-on-One user support is available through phone, email, and even face to face when the need arises. Quick response times, accurate troubleshooting, and rapid resolutions are tenants of Pandell support.
When your enterprise application has to roll out to hundreds or even thousands of users, Pandell's training programs utilize online learning or classroom delivery to get your users up and running quickly.
We have a track record of delivering 99.99% systems uptime. Our technical team utilizes built-in application monitoring, tracking, and analysis tools to prevent and correct problems effectively.
We provide a managed hosting solution to fit your organization's needs. We work with major hosting providers to deliver a secure, scalable, and reliable application infrastructure.
A Service Level Agreement (SLA) is established with every solution, to effectively manage and schedule maintenance activities, version updates, and application enhancements.
When rolling out an upgrade for a client solution we carefully plan and use our built-in tools for deployment across internal, staging, testing, and production environments.